{"id":1559,"date":"2025-11-23T00:29:43","date_gmt":"2025-11-22T23:29:43","guid":{"rendered":"https:\/\/auriva.es\/?page_id=1559"},"modified":"2025-11-23T00:29:48","modified_gmt":"2025-11-22T23:29:48","slug":"politica-de-envios","status":"publish","type":"page","link":"https:\/\/auriva.es\/en\/politica-de-envios\/","title":{"rendered":"Shipping policy"},"content":{"rendered":"<h1 class=\"wp-block-heading\"><strong>Pol\u00edtica de Env\u00edos \u2013 AURIVA Verde Ja\u00e9n (Ibercosta Digital S.L.)<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00daltima actualizaci\u00f3n:<\/strong> noviembre 2025<br><strong>Titular:<\/strong> <em>Ibercosta Digital S.L.<\/em><br><strong>CIF:<\/strong> B16405235<br><strong>Direcci\u00f3n:<\/strong> Av. San Rafael 2, 29631 Benalm\u00e1dena, M\u00e1laga (Espa\u00f1a)<br><strong>Email de contacto:<\/strong> <a>info@auriva.es<\/a><br><strong>Tel\u00e9fono:<\/strong> +34 614 861 360<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Zonas de env\u00edo<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Actualmente realizamos env\u00edos dentro de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Espa\u00f1a peninsular<\/strong><\/li>\n\n\n\n<li><strong>Espa\u00f1a insular (Baleares)<\/strong><\/li>\n\n\n\n<li><strong>Portugal<\/strong><\/li>\n\n\n\n<li>Otros destinos bajo solicitud previa (contacto directo por WhatsApp o email)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si tu zona no aparece, cont\u00e1ctanos y buscaremos una soluci\u00f3n personalizada.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Plazos de entrega<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los plazos estimados son:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Espa\u00f1a peninsular:<\/strong> 24\u201348 horas laborables<\/li>\n\n\n\n<li><strong>Portugal:<\/strong> 48\u201372 horas laborables<\/li>\n\n\n\n<li><strong>Baleares:<\/strong> 3\u20135 d\u00edas laborables<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Los plazos pueden variar en \u00e9pocas de alta demanda, condiciones meteorol\u00f3gicas o incidencias externas.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Los pedidos realizados despu\u00e9s de las <strong>13:00 h<\/strong> se procesan al siguiente d\u00eda laborable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Costes de env\u00edo<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los costes de env\u00edo se calculan autom\u00e1ticamente en el checkout seg\u00fan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Destino<\/li>\n\n\n\n<li>Peso del pedido<\/li>\n\n\n\n<li>Transportista seleccionado<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En ocasiones ofrecemos <strong>env\u00edo gratuito<\/strong> en promociones espec\u00edficas o importes m\u00ednimos.<br>Estas condiciones se indicar\u00e1n claramente durante el proceso de compra.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Gesti\u00f3n de pedidos<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Una vez realizado el pedido y confirmado el pago, recibir\u00e1s un email con el n\u00famero de pedido.<\/li>\n\n\n\n<li>Cuando el pedido sea <strong>procesado y entregado al transportista<\/strong>, recibir\u00e1s un email adicional indicando su estado.<\/li>\n\n\n\n<li>Algunos transportistas enviar\u00e1n directamente un SMS o email con el seguimiento del env\u00edo.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Direcci\u00f3n de env\u00edo incorrecta o incompleta<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Es responsabilidad del cliente asegurarse de que la direcci\u00f3n de entrega es correcta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si la direcci\u00f3n es incorrecta o incompleta:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El transportista podr\u00eda no realizar la entrega.<\/li>\n\n\n\n<li>Podr\u00eda requerirse un segundo env\u00edo, que correr\u00e1 a cargo del cliente.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En caso de error, contacta con nosotros lo antes posible:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 <a>info@auriva.es<\/a><br>\ud83d\udcde +34 614 861 360<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Intentos de entrega<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los transportistas suelen realizar <strong>1 o 2 intentos de entrega<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si no es posible entregar el pedido:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Podr\u00e1 dejarse en un punto de recogida.<\/li>\n\n\n\n<li>O bien el pedido podr\u00e1 ser devuelto a origen.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En caso de devoluci\u00f3n por ausencia, el cliente deber\u00e1 asumir los gastos del segundo env\u00edo.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Env\u00edos da\u00f1ados o manipulados<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si el paquete llega visiblemente da\u00f1ado, roto o manipulado:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Rechaza la entrega<\/strong>, indicando el motivo al repartidor.<\/li>\n\n\n\n<li>O recoge el paquete y <strong>haz fotos del estado exterior e interior<\/strong>.<\/li>\n\n\n\n<li>Escr\u00edbenos en menos de 24h a: <a>info@auriva.es<\/a><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Procederemos a reemplazar el producto sin coste adicional.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Productos no entregados<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si un pedido figura como \u201centregado\u201d pero no lo has recibido:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contacta con el transportista con tu n\u00famero de seguimiento.<\/li>\n\n\n\n<li>Escr\u00edbenos para ayudarte a abrir una incidencia.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Siempre intentaremos resolverlo de forma r\u00e1pida y eficiente.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Env\u00edos internacionales<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los env\u00edos fuera de Espa\u00f1a y Portugal requieren una cotizaci\u00f3n personalizada.<br>Cont\u00e1ctanos para valorar plazo y coste:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2709 <a>info@auriva.es<\/a><br>\ud83d\udcf1 WhatsApp: +34 614 861 360<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Contacto para incidencias de env\u00edo<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cualquier consulta relacionada con tu pedido puede gestionarse en:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 Email: <strong><a>info@auriva.es<\/a><\/strong><br>\ud83d\udcf1 Tel\u00e9fono \/ WhatsApp: <strong>+34 614 861 360<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Env\u00edos \u2013 AURIVA Verde Ja\u00e9n (Ibercosta Digital S.L.) \u00daltima actualizaci\u00f3n: noviembre 2025Titular: Ibercosta Digital S.L.CIF: B16405235Direcci\u00f3n: Av. San Rafael 2, 29631 Benalm\u00e1dena, M\u00e1laga (Espa\u00f1a)Email de contacto: info@auriva.esTel\u00e9fono: +34 [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_joinchat":[],"footnotes":""},"class_list":["post-1559","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de env\u00edos - Auriva Verde Ja\u00e9n Premium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/auriva.es\/en\/politica-de-envios\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de env\u00edos - Auriva Verde Ja\u00e9n Premium\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Env\u00edos \u2013 AURIVA Verde Ja\u00e9n (Ibercosta Digital S.L.) \u00daltima actualizaci\u00f3n: noviembre 2025Titular: Ibercosta Digital S.L.CIF: B16405235Direcci\u00f3n: Av. 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